Recently interviewed by Helium Report, Shaircraft CEO, James Butler comments on the types of remedies private air travelers should look for when a flight is delayed or other service problems arise.
Butler explains that, "It really comes down to specific provisions in your contract, but also how well you negotiate to get a concession that adds value." While the most typical concession offered by jet providers is additional flight time, Butler stresses the importance of negotiating a concession that actually satisfies your travel needs. He suggests that in some cases ferry fee waivers and short leg waivers may be more valuable and offers these tips:
Butler likens dealing with providers to dealing with car salesmen, "When you do not have the same information as the car salesman, you are at a disadvantage. You do not know your options, so you tend to accept concessions as they are offered. It's important to know what your options are."